Technical Training Producer (UK based)

Reports To: Training Production Manager

Employment Type: Part-time, As-Needed (Permanent), Remote

The Impact You Will Have:

You will be responsible for supporting trainers as they deliver learning programs to our clients. This position will work alongside our Master Trainers, Client Operations, Public Events, and Marketing to deliver an exceptional virtual experience for participants.

Note: This role is based in the United Kingdom. We will only consider candidates who are located there.

A Day in the Life:

• Pre-Event
  • Convert time zones for scheduling.
  • Check event board and self-schedule future events.
  • Collaborate with other producers on events.
• During Event
  • Assist facilitators in running virtual events by:
    • Syncing with the trainer ahead of session and helping them prepare the classroom and content for the session.
    • Opening the virtual classroom to attendees.
    • Troubleshoot and resolve any audio, video, and technology issues once the session begins. Escalate where needed.
    • Engage with learners both on camera and off camera.
    • Take attendance using a roster template.
    • Organize virtual rooms for breakout sessions
    • Manage learner engagement tools such as chat, breakrooms, polls, and other non-verbal feedback.
    • Maintain Crucial Learning and client intellectual property (IP) integrity and confidentiality
    • Respond to technical questions about virtual courses/platforms.
• Post-Event
  • Report any issues with the platform.
  • Provide feedback about the event as needed.
  • Collaborate with other producers on events.
  • Upload rosters and handle any other specific event requests.
• Other

Read and reply to written communication in a timely fashion.

• • Stay up to date on the latest producer processes and resources provided by Crucial Learning.
  • Attend the Monthly Producer Meeting
  • Attend the Monthly All Hands Meeting
  • Other projects as assigned.

What You'll Need:

• Experience hosting an event / meeting on Zoom.
  • Preferred understanding of, and experience with, other video conferencing platforms (WebEx, Microsoft Teams, Adobe Connect, etc.)
• Experience with webcam and microphone controls at both the hardware and software levels.
• Experience in a customer service role with effective interpersonal and communication skills.
• Ability to communicate technical information to both technical and non-technical personnel at various levels in the organization.
• Demonstrated troubleshooting skills and the flexibility to pivot when needed.
• Ability to balance autonomous work while collaborating with trainers and team members.
• Self-regulated time management skills.
• Knowledge of computer, media, and networking technology.
• Ability to multi-task multiple channels of communication simultaneously.
• Professional attitude toward customer service and learner engagement.
• Preferred experience in working with teams using cloud-based file management, Office 365 and/or related online collaborating tools and systems.
• Ability to work within a 360-degree feedback environment.
• The ability to travel to in-person events on occasion.
• Must be legally authorized to work in the United Kingdom without sponsorship.

Workspace / Technical Qualifications:

• Hard wired internet connection with a minimum of 20mbps
• Access to a dedicated noise-limited workspace to ensure ideal voice interactions during live session trainings
• Workspace large enough to accommodate two monitors

What You’ll Get:

• Access to some of the richest professional development programs.
• The ability to work in a flexible work environment.
• Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession.

The Process:

The first step is to apply to the role on our job board. If your experience matches our needs, you will be reached out to by a member of the HR team to set up a call to learn more about you. From there, you can expect to meet with the hiring manager and some other members of the team. We like to connect over the phone, via Zoom and sometimes, in person (when applicable)!

AAP:

Crucial Learning provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to law requirements, Crucial Learning complies with governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Crucial Learning expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Crucial Learning’s employees to perform their job duties may result in discipline up to and including discharge.

If you are vision-impaired or have some other disability under the Equality Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Crucial Learning, please contact our Recruitment department at hr@cruciallearning.com.

• Work is performed primarily in an office setting
• Operates standard office equipment to include a computer, calculator, copier, fax, telephone