Salesforce Administrator

Reports To: Senior Director of Information Systems

Employment Type: Temporary, Full-time FSLA Status: Non-Exempt, EEO Category: Professionals

Duration: 5-6 months

The Impact you Will Have:

The Salesforce Administrator will play a crucial part of the business systems team at Crucial Learning. In this role, you work with key departments and stakeholders across the organization to discover, create and perform tasks related to business processes and drive business system projects and execution.

This person will work on various business systems and assist with the administration, with emphasis on Salesforce.com, NetSuite and Dell Boomi. This person will leverage the declarative development capabilities of Salesforce and other business systems to customize and integrate the systems. The Salesforce Administrator should possess technical, business and communication skills. This person will work cross collaboratively with different departments and stakeholders to gather and define system and user requirements.

What You’ll Do:

• Work with our user groups to improve existing business system applications and build out new functionality to support our internal and external customers.
• Work with our user groups to discover existing processes that live outside of our business systems and determine best path for process automation.
• Maintain user roles and profiles, security settings, access settings for various systems. (User Profiles, Role Hierarchy, Sharing Rules and Security)
• Create and manage custom objects, fields, formulas, validation rules, and custom workflows.
• Analyze, design, build, test and deploy enhancements to objects, page layouts, workflows, and alerts within business systems.
• Participate in project planning, including task creation, backlog grooming and story updates.
• Perform other duties as may be required.

What You’ll Need:

• Bachelor’s Degree preferred
• 1-3 years of experience in a business systems environment
• 2+ years administrator experience with Salesforce Lightning and Communities, building applications using standard Salesforce customizations & automation features
• 2+ years administrator experience with NetSuite, managing custom fields, layouts, processes, reporting, and custom scripts
• Demonstrated proficiency interpreting business logic into Salesforce low-code or declarative features, including workflows, validation rules & process builder or flow builder.
• Hands on experience with system integration tools, or iPaas solutions
• Experience with data manipulation and maintenance with Excel, Data Loader and other tools
• Familiar with all or some of the following business system platforms: Salesforce, NetSuite, Marketo, Cvent, Docusign, ThoughtIndustries, Domo and Dell Boomi
• Skilled at multi-tasking; able to coordinate, organize, prioritize and execute responsibilities in the face of conflicting priorities and unexpected situations
• Self-disciplined, motivated, and eager to learn
• Strong interpersonal and relationship-building skills
• Effective verbal and written communications skills
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

What You’ll Get:

• Access to some of the richest professional development programs.
• The ability to work in a flexible work environment.
• Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession.

The Process:

The first step is to apply to the role. If your experience matches our needs, you will be reached out to by a member of the HR team to set up a call to learn more about you. From there, you can expect to meet with the hiring manager and some other members of the team. We like to connect over the phone, via Zoom and sometimes, in person (when applicable)!

AAP:

Crucial Learning provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Crucial Learning complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Crucial Learning expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Crucial Learning’s employees to perform their job duties may result in discipline up to and including discharge.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Crucial Learning, please contact our Recruitment department at hr@cruciallearning.com.

ADA (American with Disabilities Act) Information

• Work is performed primarily in an office setting
• Operates standard office equipment to include a computer, calculator, copier, fax, telephone

Crucial Learning is an Equal Opportunity Employer – minorities, females, veterans, and individuals with disabilities are encouraged to apply.